Grumese has settled more than 400 claims for Spanish insurer Caser

The broker makes more than 6 million euros in premiums a year but is specialising in claims management as a representative of foreign companies that don't have a presence in Portugal.

Grumese, an intermediary in risk analysis, assistance and claims management, has settled more than 400 motor claims on behalf of CASER-Caja Seguros Reunidos Compañia de Seguros e Reaseguros, one of the largest insurers in Spain, Through a partnership developed with one of Europe's leading claims management companies, Coris - Compañia de Organizacion y Regulacion Internacional de Siniestros. The company uses RNA for initial contact with claimants.

Based in Algés, Lisbon, Grumese as an intermediary reached 6 million euros in premiums sold to more than 17 thousand clients. Specialising in private individuals and medium-sized companies, in July 2019 it began representing foreign insurers in the management of motor claims.

“This partnership demonstrates the capacity that Portuguese intermediaries have in Claims Management and could be a lever for more partnerships of this kind that provide greater security for all motorists,” says José Monteiro, Managing Director of Grumese, noting that they develop partnerships that make it possible to streamline liaison between clients - almost all of them foreign - such as an exclusive English intermediary and the Spanish insurer, with a network of expertises that operates throughout mainland Portugal and with car repair shops nationwide.

The manager, who has been in the business since 1991, having worked for La Equitativa, Generali and Europeia, says that he is aware that they have managed to achieve the level of knowledge and organisational stability that they have been given allows us to take a few more steps in this project, “offering greater confidence to those who travel with insurance from companies in the European community that are not present in Portugal”.

What representatives of foreign insurance companies do

With the rise in tourism and the increase in road traffic, accidents also tend to increase, particularly with foreign vehicles.

European insurers who do not have a presence in Portugal must appoint a representative. As the ASF says, “Insurance companies authorised to operate Compulsory Motor Third Party Liability Insurance in the European Union, andare obliged to appoint a Claims Representative in all Member States, with the exception of the State of their Head Office”.

In the event of an accident occurring in the European Union (EU), or in a third country adhering to the Green Card System, the injured party can return to the Member State of their residence and ask the Information Centre to identify the insurer of the vehicle that caused the accident, or the Claims Representative that has been appointed.

Based on this information, thehe parties concerned can then submit a claim to the designated claims representative if the accident was caused by a vehicle normally parked and insured in another Member State other than that of their residence..

Source: eco.sapo.pt

Grumese has settled more than 400 claims for Spanish insurer Caser